Professional Kitchen Scales

1. Shipping Time:
   • By Air: Expect your order to arrive within approximately 7 days when choosing air shipping.
   • By Sea: If you opt for sea shipping, your order will typically take about 18-20 days to reach its destination.
2. Import Taxes and Customs:
   • Please be aware that taxes may be applicable to imported goods and services, and these are regulated by the specific laws of your country. Rest assured, we will provide you with all the necessary customs clearance documents to facilitate a smooth process.
3. Shipping Rates:
   • Our shipping rates are estimates and may vary based on different policies and tax rates applied by each country. The final cost will depend on your location and the chosen shipping method.
4. Return and Refund Policy:
   • Our return and refund policy is designed to be fair and reasonable.
   • Responsibility for returns is shared, and if a return is necessitated by customer negligence, a compensation fee equivalent to 30% of the item’s value will apply.
   • If you’d like to exchange an item, we offer corresponding discounts to facilitate the process.
5. Payment Terms:
   • We  will confirm the payment method with you during the quoting process. You can choose from options like FOB, EXW, or other mutually agreed-upon terms.

We aim to provide you with a seamless and transparent shipping experience. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. Your satisfaction is our priority, and we’re here to help.